Technical Support FAQs

Q: What kind of technical support do you provide?

A: We offer comprehensive technical support including website troubleshooting, email setup assistance, hosting and domain management, security issue resolution, and general technical guidance. Support is available via phone, email, live chat, and our client portal.

Q: Do you provide training on the systems you implement?

A: Yes! We provide comprehensive training on all systems we implement including content management systems, marketing automation platforms, analytics tools, and social media management. Training includes documentation, video tutorials, and live sessions as needed.

Q: What if I need help outside of business hours?

A: We offer 24/7 emergency support for critical issues that affect your business operations. Emergency contact information is provided to all clients, and we have escalation procedures for urgent situations. Non-emergency support requests are handled during business hours.

Q: How do you handle website security and backups?

A: We implement comprehensive security measures including SSL certificates, security plugins, regular updates, and monitoring. Automated backups are performed daily with multiple restore points. We also provide security audits and can implement additional protection measures as needed.