Refund and Cancellation Policies

Refund Policy:

• Satisfaction guarantee with resolution-first approach
• Refunds considered on a case-by-case basis for undelivered work
• Partial refunds available for incomplete projects
• No refunds for completed work that meets agreed specifications
• Refund processing time: 5-10 business days after approval

Cancellation Policy:

• Project cancellation allowed with 48-hour written notice
• Cancellation fees may apply based on work completed
• Retainer services require 30-day cancellation notice
• Rush project cancellations subject to completion percentage
• All completed work and assets delivered upon cancellation