Standard Response Times

Email Support:

  • General Inquiries: 4-6 hours during business days
  • Technical Issues: 2-4 hours during business days
  • Urgent Matters: 1-2 hours during business days
  • Emergency Issues: Within 1 hour, 24/7

Phone Support:

  • Business Hours: Immediate answer or callback within 30 minutes
  • After Hours: Voicemail with callback within 2 hours for urgent matters
  • Emergency Line: Live answer within 3 rings, 24/7

Live Chat:

  • Business Hours: Immediate response during active hours
  • Queue Time: Maximum 2-minute wait during peak periods
  • Follow-up: Email summary provided for complex issues

Please note that these response times may change based on the volume of calls and support requests we have to take care of during busy periods.
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